Frequently Asked Questions
Do I have to sign a contract for this service?
USContactPoint does not require that you sign a contract. We will, however, require that you sign an initial agreement that permits us to bill your credit card for our services, but you may choose to cancel this authorization for any reasons provided we are given 30 days prior written notice of your intent.
How will I be billed for your services?
Our preferred method of billing is through automated monthly billing, via your credit card information. The object of this is to keep the costs as low as possible, allowing us to keep our rates more affordable. We can perform invoicing upon request, where we mail monthly invoices that can be paid through a check or credit card. If the invoice has not been paid for by the next billing cycle, the company will put the account in temporary disconnection until the account has been settled.
How is USContactPoint any different from the other companies that offer these services?
- First: Whichever company you choose, the heart of the matter is that all the calls are handled by real people, and the quality of the service is dependent entirely on the training, attitude, and competence of the agent fielded by the company. At USContactPoint, our representatives have a higher compensation and benefits package than those of the competition, ensuring that our employees have a lower turnover ratio and have motivation to perform at the best of their abilities over the long-term. Working conditions are also superb here: we provide a peaceful and pleasant operational environment, contrasting many services that utilize an isolated “cubicle farm” arrangement. Our answering team lies at the heart of our operations, and are placed prominently in our corporate headquarters.
- Second: USContactPoint operates with a focus on a variety of special business sectors. Our classic telephone answering service caters to all forms of businesses and professions, with a high quality of service for our clients. Our CSR staff is trained to meet the needs that emerge from companies have an endless array of business and professional client demands and needs.
- Third: At USContactPoint, our facilities and equipment are 100% digital, which provides our answering systems the power to integrate answering services with the most sophisticated and user-friendly systems available today. This means that handling calls and keeping records is smoother and more efficient than in other call center operations.
- Fourth: In a move that is unusual for the industry, USContactPoint takes care to make sure that all our operations are strategically driven and controlled, based on written procedures that detail every aspect of our operations. All aspects of the business are documented comprehensively, which is unusual for this industry.
What does it mean to be a 100% digital call center?
That description underscores the point that our technology and services are technologically superior to 98% of our competitors within the U.S. and Canada. What this means is that our services can offer our clients superior reliability and voice quality, along with an increased repertoire of options and a flexible, user-friendly system for operations. Since we believe in making sure the people handling the calls have the best tools available, we have gone out of our way to make call handling technology as easy to use as possible.
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