Frequently Asked Questions
How aware are you of my business?
Our representatives will receive training based on specific details and metrics given by the client accounts they are hired to be part of. As such, they will essentially specialize in the details of your business as you present your business to us.
What are the choices I have in terms of service?
Most of our clients prefer the traditional service, with representatives directly answering all the calls that come in. This service is highly advantageous for companies that sell products or services, since it provides the caller with a human being to speak to and ask their questions. However, we also carry other types of service that may be more suited to the specific needs of your business.
What is the basis for the development of your company?
Our company has a long reputation for innovation and leadership in our field, with strategic objectives based on generating impeccable performance from our staff, cutting edge technical innovation, and constant adjustment based on the feedback and needs of our clients. To this end, we have established written documentation and training procedures, testing levels, state of the art equipment, and generous performance packages for our employees into our system.
Can I listen to how the calls are handled?
All call activity can be viewed by our clients at all times. If you ever feel the need to listen to a specific call, for whatever purpose, our customer service teams have the ability to send you the audio recording of either the call of your choice, or a random incoming call.
How do the representatives know what need to be asked and what information the client would require?
All the procedures utilized by USContactPoint can be made to custom-fit your individual business requirements. Our programming team can be made to design a screen layout that encompasses the right questions to be asked for any particular client account. Training procedures can also be customized to ingrain the right procedures into the agents.
Is this a long-term agreement?
No. The services we provide are available on a monthly basis, with a requirement of 30-day notice to cancel. There are no fees for early termination, and if you are not pleased with the service, you will encounter no problems in canceling it.
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