Frequently Asked Questions
How will your company get the calls meant for my business?
This feat is accomplished through a number of call forwarding switching technologies. Through the use of a special code, calls can be automatically forwarded to our call center operations. When you are ready or decide that you want to handle your own call volume, the automatic forwarding can be removed by dialing in another simple numerical code. Another option includes routing calls to our service after a certain number of rings, or if your lines are busy. In the case of some businesses, a toll-free service is also an available option.
Who can I contact if I have questions regarding the service?
Questions about our operations are handled by our Operations Supervisors, which are on a rotating shift, so there is always one available. Our clients are also regularly contacted by our customer service representatives, to keep your answering service account information updated. This is also to ensure that you are getting the value of your money from the service we are providing you.
I’m a bit far away from USContactPoint, so how reliable are your services?
Since the dawn of the millennium, it has not been uncommon for a business office in one state to use the services of a phone answering service located in another state. The reliability of the network in both the U.S. and Canada has allowed for more reliable service over long distances, and the cheaper rates allow companies like us to absorb the call costs. Data transfer and phone conversations now travel at incredible speeds, making it convenient for you to avail of our services regardless of where your business is located.
Does USContactPoint use the same technologies that it offers to clients?
Yes! The operations behind USContactPoint are the same administrative and operations personnel that developed the technology provided to our clients. As such, we use the same service tools and processes that we provide your business. This is because, internally, we have the same challenges and met them with the same tools. Many of our services and technologies were developed to address internal concerns or solve internal problems, which mean you can believe that everything we offer has been thoroughly tested before being implemented into your business.
What are the criteria that determine the quality of an answering service?
The prime criteria for quality of the service lies in the representatives who are taking the calls. Each representative fielded by USContactPoint is a career professional, with long-term dedication and excellent training. Pay and benefits are superior to those of other services in the U.S., which means that morale is high. The customers are treated as they should be, with the representatives bearing a courteous, professional manner, that leaves the callers confident that all their issues addressed and their messages delivered.
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